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Guide for Buyers

  • Regulations and Guidance from the Government concerning COVID-19 have meant a new way of working and a new way of running our auctions. Following the announcement by the Government of the relaxation of some of the restrictions from 17 May, we have been able to make some changes to the running of our sales.
  • Sales: Our sales will continue to offer online bidding through www.the-saleroom.com, and commission bids will be accepted. Until all COVID-19 restrictions are lifted, we continue to encourage buyers to bid in either of these ways. Starting from our 25 May sale, we are pleased to announce that strictly limited in-person bidding will be available, on a discretionary basis.
  • Please telephone 01395 517300 if you would like to attend to bid in person. The number of bidders in the room at any one time will be restricted and we ask, please, that you apply for an appointment only after you have read the catalogue and you are sure you want to bid.
  • The safety of our customers and staff is our primary concern. We ask, please, that all visitors to the auction room abide by the regulations and guidance concerning social distancing. Please see further guidelines for visitors.
  • We hold fortnightly online-only sales which include antiques, collectables and household items; Click here for our sales calendar. Commission bids may be left, and for lots estimated at £100 or over, telephone bids (subject to availability), may be booked.
  • The information on this page is intended as a summary only, click here for Terms for Buyers and Conditions of Sale. Buyers and Sellers should familiarise themselves with the Terms and Conditions and contact us if there are any matters about which they are unsure.
  • A premium of 21.6% (18% plus VAT) is payable on the hammer price of each lot, with a minimum premium of £1.00 plus VAT per lot. In addition, if bidding through www.the-saleroom.com, a further premium of 5.94% (4.95% plus VAT) is payable on the hammer price.
  • Our online-only sales take place fortnightly on Tuesdays. Please note there is no admission to the auction room on sale day. Appointments for viewing are available on the Saturday morning preceding, from 9.00am to 1.00pm, and the Monday the day before the sale, from 9.00am to 7.00pm. (Dates of the sale and viewing are liable to change if they fall on or near a Bank Holiday.)
  • Our fully illustrated catalogues are published on this website, and www.the-saleroom.com. Text-only catalogues are available to purchase, though we encourage those viewing the sale to download the catalogue to their smartphone or tablet (free Wi-Fi available).
  • In order to bid live on the internet it is necessary to register with www.the-saleroom.com before 8am on the day of the sale. To leave a commission bid or book a telephone bid you will need to register with us and we will provide you with a bidding number. If you are not known to us, please provide proof of your identity and address. Telephone bids (subject to availability) must be booked before 4pm the day before the sale.
  • We strongly recommend that buyers satisfy themselves as to the condition of a lot before placing a bid. For those unable to make an appointment to view, we will gladly provide condition reports, and supply further images by email. Clause 9.2 of our Terms for Buyers and Conditions of Sale (which relates to personal inspection of Lots) has been amended to reflect Government guidance.
  • We accept debit card, credit card and BACS payment from bidders who are paying in person at the saleroom office. We no longer accept cash payments. Please note we do not accept card payments in excess of £300 unless the cardholder is present at the transaction. When the buyer cannot be present, payments in excess of £300 must be made by direct transfer to our bank account.
  • Live internet bidders please note we are unable to process your payment whilst the auction is in progress.
  • Hammer price and buyer’s premium must be paid in full, and in cleared funds, before lots are removed from the auction room.
  • We ask, please, that lots are paid for and cleared on or before the Friday in the week that the sale takes place. If you are not able to manage this, please contact us before the sale and we will do our best to make arrangements regarding the storage of your purchases. Please note that storage beyond the week in which the sale takes place will be charged at a minimum of £10 per lot per week.
  • If you buy something you can’t transport home yourself, Potburys Removals is pleased to offer a delivery service at competitive rates. For smaller items, we offer an in-house packing and postage service. (Please note that most antiques are not covered by Royal Mail / Parcelforce insurance.) An appropriate charge will be made according to the time spent packing and materials used. For items which cannot be sent through the post, we recommend buyers arrange their own courier.
  • Please do not visit the auction room if you feel unwell, have a high temperature, a new continuous cough, or a loss or change to your sense of smell or taste.
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